We are deeply concerned about the Tai Po Wang Fuk Court fire incident and have set up a 24-hour emergency support hotline for affected customers: (852) 3999 5522, ready to assist you at any time.

To continuously enhance our service quality, China Life Insurance (Overseas) Company Limited will carry out an email system upgrade and maintenance from 00:00 to 06:00 on 5 December 2025 (Hong Kong time). During this period, email services will be temporarily suspended.
During the maintenance period, all emails cannot be sent or received, and the OneService registration function will also be unavailable. Customers who wish to use the eCounter service are advised to receive verification codes via SMS using their registered mobile number.
Meanwhile, please avoid sending emails to cs@chinalife.com.hk during the above-mentioned period to prevent delivery delays. Normal services will resume as soon as the upgrade is completed. We apologize for any inconvenience caused.
Note: The actual maintenance period may vary. The Company reserves the right to adjust the maintenance schedule.

For assistance, please contact us

Service Hotline

Customer Service Hotlines

Individual Insurance : (852) 3999 5519

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Customer Service Centres

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Customer Complaints

Various complaint channels

Customer Service Hotlines

Individual Insurance

 Customer Service Hotline： 
(852) 3999 5519
 Mainland China Service Hotline *：
95519 Dedicated Hotline:
95519 (Press “8” after connection and then press “1”)
400 Service Hotline:
(86) 400 60 95519 (Press “1” after connection)
 Fax： 
(852) 2892 0520
 Email： 
cs@chinalife.com.hk
 Hotline Service Hours： 
Monday – Friday 9:00 a.m. – 6:00 p.m.
Saturday 9:00 a.m. – 1:00 p.m.
Sunday and public holidays closed
 
Please click here to learn about the Severe Weather Arrangements
# This service hotline can be accessed from mobile lines, fixed telephone lines, payphones and call cards and are free of IDD charge. Callers have to bear local access fees (if any) from their service providers.

MPF & ORSO

 Customer Service Hotline： 
3999 5555
 Complaint Handling Officer： 
2891 3613
 Fax： 
2893 2103
 Email： 
mpf@chinalife.com.hk
 Hotline Service Hours： 
Monday – Friday 9:00 a.m. – 6:00 p.m.
Saturday, Sunday and public holidays closed
 
Please click here to learn about the Severe Weather Arrangements

Employee benefits protection

 Customer Service Hotline： 
(852) 3999 5500
 Email： 
gi@chinalife.com.hk
 Hotline Service Hours： 
Monday – Friday 9:00 a.m. – 6:00 p.m.
Saturday 9:00 a.m. – 1:00 p.m.
Sunday and public holidays closed
 
Please click here to learn about the Severe Weather Arrangements
 Company contact number： 
(852) 2545 8111
 Company email： 
info@chinalife.com.hk

Customer Service Centres

Individual Insurance

1
Hong Kong Customer Service Centre
Address：
Shop G2 - G3, G/F, CLI Building, 313 Hennessy Road, Wan Chai, Hong Kong
Service Hours：
Monday to Friday 9 a.m. to 6 p.m.
Saturday, Sunday and public holidays closed
 
Please click here to learn about the Severe Weather Arrangements
VC service：
This service is available only when initiated by the Customer Service Department under specific circumstances. Customers should read the Terms of Use before using the service.

MPF & ORSO

1
China Life Trustees Limited
Address：
Room 801, 8/F, Tower A, China Life Center, One HarbourGate,
18 Hung Luen Road, Hung Hom, Kowloon
Service Hours：
Monday – Friday 09:00 a.m. – 6:00 p.m.
Close on Saturday, Sunday and Public Holiday
 
Please click here to learn about the Severe Weather Arrangements

Service arrangement under Severe Weather and Extreme Conditions：

 
● If Typhoon Signal No. 8 or above, Black Rainstorm Warning, or other extreme weather conditions are issued before service hours by the Hong Kong Observatory, the Customer Service Hotlines and Customer Service Centres services will be suspended.
● If the warning signal for above mentioned is lowered or replaced with a less severe signal on or before 12:00 noon, the Customer Service Hotlines and Customer Service Centres will generally resume service within two hours at the earliest.
● If the signal for above mentioned is lowered or replaced after 12:00 noon, the Customer Service Hotlines and Customer Service Centres services will remain suspended for the rest of that day.
● If such warning signals are issued during office hours:
- For Black Rainstorm Warning, the Customer Service Hotlines and Customer Service Centres services will generally continue, the service arrangements may be adjusted depending on actual conditions.
- For Typhoon Signal No. 8 or above or other extreme conditions, the Customer Service Hotlines and Customer Service Centres services will be suspended immediately.

Customer Complaints

You can file a complaint by the following channels：

 
 Mail： 
Customer Service Department, China Life Insurance (Overseas) Co. Ltd., 24/F, CLI Building, 313 Hennessy Road, Wan Chai, Hong Kong.
 Email： 
cs@chinalife.com.hk (Individual Insurance) / gi@chinalife.com.hk (Group Insurance)
 Fax： 
(852) 2891 7715
 Other Channel： 
https://www.chinalife.com.hk/customer-service/contact-us

If you are not satisfied with our handling of complaints, you may seek help from the following parties:

 

Insurance Authority (accept complaints against an insurer or licensed insurance intermediaries)

 
 Telephone： 
(852) 3899 9983
 Email： 
complaints@ia.org.hk
 Fax： 
(852) 3753 3812
 Address： 
19th Floor, 41 Heung Yip Road, Wong Chuk Hang, Hong Kong
 

Insurance Complaints Bureau (accept complaints related to claim or non-claim dispute)

 
 Telephone： 
(852) 2520 2728
 Email： 
icb.enquiry@icb.org.hk
 Fax： 
(852) 2520 1967
 Address： 
29/F, Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong
 

Voluntary Health Insurance Scheme Office (accept complaints specific to the VHIS)

 
 Telephone： 
(852) 2529 8900
 Email： 
vhis_enquiry@fhb.gov.hk
 Fax： 
(852) 2529 8982
 Address： 
Unit 2902, Millennium City 6, 392 Kwun Tong Road, Kowloon, Hong Kong
 

Inland Revenue Department (accept complaints related to VHIS/QDAP claims for tax deduction)

 
 Telephone： 
(852) 2594 5000
 Email： 
taxinfo@ird.gov.hk
 Fax： 
(852) 2802 7625
 Address： 
37/F, Revenue Tower, 5 Gloucester Road, Wan Chai, Hong Kong
 Post： 
G.P.O. Box 11234, Hong Kong

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